Dionne Fenech-Soler

As the Customer Experience Director at Baily Garner, Dionne is a passionate advocate of creating meaningful connections and exceptional experiences. Dionne’s journey with us has been marked by growth and innovation. In 2023, she assumed the role of Director, leading a dedicated team committed to shaping outstanding client interactions.

Driven by the vision of crafting a customer-centric culture where every interaction reflects our commitment to excellence and to the Baily Garner purpose: To positively impact people’s lives. She brings a strategic mindset and a results-driven approach to her role and her mission is to elevate Baily Garner as a trusted partner, known for delivering exceptional service and exceeding client expectations.

Dionne has played a pivotal role in integrating our Customer Experience Directorate within the practice, transforming perceptions of marketing from a standalone function to an integral part of our business strategy. Her team collaborates closely with colleagues across all of our departments to deliver outstanding results.

As of April 2025, Dionne was elevated to Partner, a first for BG as we had yet to take on a non-technical member into the Partnership. This achievement underscores her exceptional contributions and leadership within the practice.