4i Solutions provides Partnering Advisor and Strategic Cost Management support to Clarion Housing Group’s national planned maintenance programme. Our relationship was originally established in 2009 with Affinity Sutton and continued through the merger with Circle Housing in 2016 to form Clarion Housing Group.
Over the years, we have supported the development, procurement and performance management of contractor partnerships across a significant planned investment programme, helping to drive value for money, service quality and long-term collaborative working.
Following the formation of Clarion Housing Group, the organisation faced the challenge of integrating multiple contractor partners and delivery models within one of the UK’s largest housing associations. There was a need to ensure consistency of service delivery, maintain programme performance and embed a collaborative approach across a complex national supply chain.
In addition, Clarion sought to maximise value from its planned investment programme through effective cost management, transparent performance monitoring and strong partnership working between all stakeholders.
4i Solutions has provided ongoing strategic advice and independent support to help Clarion develop and maintain a mature partnering model. Our involvement has included:
- Supporting the procurement and selection of Contractor Partners.
- Assisting with mobilisation and onboarding of new partners.
- Developing and implementing a target cost-based commercial approach.
- Introducing a balanced scorecard framework to support performance management and accountability.
- Facilitating workshops, coaching sessions and collaborative reviews to strengthen relationships and drive continuous improvement.
- Providing Strategic Cost Management expertise to identify efficiencies and support value-for-money objectives.
- Supporting the integration of new Contractor Partners following the creation of Clarion Housing Group.
Our long-standing involvement has helped Clarion establish a robust and collaborative delivery model for its planned maintenance programme. Through effective cost management, performance measurement and partner engagement, the programme has delivered improved transparency, stronger contractor relationships and a continuous focus on efficiency and resident outcomes.
The successful integration of new partners into the Clarion operating model has supported the organisation’s strategic objectives while maintaining service continuity across a national programme.
